Row = what they know
Col = the job
PEProblem EducationThe tension is doing the persuading.
PCProduct CaseThe product itself is doing the persuading.
BSBrand StoryBrand meaning is doing the persuading.
PRProofValidation is doing the persuading.
OFOfferThe deal is doing the persuading.
Row 1Cold"Assume nothing."They don't know the category is any good, and they don't know you. Earn relevance from zero.
1–PEName the pain cold. Dramatize the frustration a first-timer feels before they've heard of you. The itch that stops the scroll.
1–PCIntroduce the product as the fix. Lead with the single most craveable feature or benefit, assuming no prior context.
1–BSThe first handshake. The one piece of your origin or mission that makes a total stranger care who you are.
1–PRFirst-timer validation. A reaction, demo, or bit of buzz that proves to someone who has never heard of you that the product is real.
1–OFLow-risk entry deal. The offer that makes a first try feel safe: starter size, first-order discount, free shipping.
Row 2Comparing"They know the category, not you."They're already weighing options. Win the comparison against what they use now.
2–PEThe alternative is the problem. Show what is wrong with what they reach for now, to someone already shopping the category.
2–PCWin the head-to-head. The specific features where you clearly beat the alternative they are weighing.
2–BSNot like the others. The part of your story that separates you from the tired, mass-market default.
2–PRSide-by-side proof. Validation against what they usually buy: the taste test or comparison that tips the decision.
2–OFSmarter-value deal. The offer that makes you the better-value pick versus the alternative.
Row 3Familiar"Assume they know you."They're already in your world. Deepen the relationship or reactivate a past buyer.
3–PERe-raise a problem for insiders. A reason to come back: running low, rationing a favorite.
Often a gap
3–PCNews for people who know you. "It's back," a new variant, leaning on products they already recognize.
3–BSDeepen the world. Culture, lore, community, or behind-the-scenes for people already in your orbit.
3–PRProof aimed at fans. Validation that trades on familiarity: returning creators, fan reactions, "you asked, they answered."
3–OFReactivation deal. Restock, drop, loyalty, or fan-favorite return that pulls past buyers back.